Privacy Policy
PRIVACY POLICY
Last updated: November 27, 2024
General
LASERBIRD LIMITED, doing business as LaserPecker and its affiliated companies ("LaserPecker", "we," "our" or "us"), respect your privacy and treat your information with the utmost care. This Privacy Policy("Policy") explains how we might collect, use, and/or share your personal information when you purchase and/or use the following products or services:
● LaserPecker Websites (such as laserpecker.com, official web shop laserpecker.net, design community craftzone.laserpecker.net);
● LaserPecker laser tools and its consumables, accessories and related services ("LaserPecker Devices");
● LaserPecker Applications (such as LaserPecker Design Space software, LaserPecker Design Space App, LaserPecker App) and its cloud-related services ("LaserPecker Apps");
● Other customer-supporting services provided by LaserPecker and/or its partners, including but not limited to customer support service ("LaserPecker Services").
For the purpose of this Policy, the above products and services are collectively referred to as "LaserPecker Products and Services". The LaserPecker entities responsible for the processing of personal data including several affiliated companies are the data controllers in the operations to provide the LaserPecker Products and Services.
By using LaserPecker Products and Services, you consent to the use of the information that you provide to us as set forth in this Policy. We do update this Privacy Policy from time to time so please review this Policy regularly. If we materially alter this Policy, we will let you know of such changes. Your continued use will be considered your agreement that your information may be used per the new Policy. If you do not agree with the changes, you should stop using LaserPecker Products and Services, and you should let us know that you do not want your information used per the changes. In the event of any inconsistency between different language versions of this Policy, the English version shall prevail.
Table of Contents
1. Personal Information We Collect
2. How We Use the Information We Collect
3. Sharing of Personal Information
4. Transfer of Personal Information
5. Data Security
6. Retention of Your Information
7. Your Privacy Rights
8. Children’s Privacy
9. Changes to this Policy
10. Our Contact Information
Personal Information We Collect
Personal data refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymised. We may collect your Personal Data when you use LaserPecker Products and Services or interact with us. In limited circumstances, we collect special categories of personal data about you. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services, or we might not be able to respond to or resolve any issue you raise.
We have grouped together the following categories of personal data we may collect to explain how this type of information is used by us.
We collect personal information when you provide it
Account Data. When you create a LaserPecker Account, we collect your personal data that we need to create your account and that enables you to use LaserPecker Products and Services. This may include your email, phone number, address, password, profile photo, profile name, User ID, user login token, bio, social media links and other information for account verification and use.
Contact Data. This may include your billing address, email address and phone number and other contact information if necessary.
Payment Data. We may collect data necessary to process your payment if you choose to make purchases. The exact personal data collected and used will vary depending on the payment method, including Paypal, Klarna, Apple pay, Affirm, Afterpay, GooglePay and Oceanpayment. All this may include your name, mobile phone number, bank details, payment method type (credit or debit); if you use a debit or credit card, the card type, expiration date, and certain digits of your card number (Note: For security, we never collect or store your full card number); details of your payment history or other payment related information.
We collect personal information when you use LaserPecker products and services
Device Data. This may include your Device name/model, Device identifier from which your device could be identified, and hardware model/version.
Application Data. If you use LaserPecker Apps, we also may collect the following information if you choose to provide us with access or permission:
● Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's bluetooth, camera and other features. If you wish to change our access or permissions, you may do so in your device's settings
● Mobile Device Data. We automatically collect device information (such as your mobile device ID, model and manufacturer, operating system, version information, device and application identification numbers, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address. If you are using our application(s), we may also collect information about your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.
Usage Data. This may include information about your use of our Services, such as information collected progressively when you visit our Sites, including pages you visit, actions you take, information on the last viewed/visited site and details of the content viewed including when and how many times the content was viewed, patterns of page visits, time details per visit, details about the path followed with particular reference to the sequence of pages visited, interactions, functionalities and modules used, chat messages; IP addresses, or browsing information collected through Cookies (To learn more, please read our Cookie Policy); Device operation data (such as laser control information and operation information); performance data and diagnostic data; and other usage data.
Design Files. This may include your laser files, file name, parameters and/or other related information. We will process the design files only when you use the design community services of CraftZone.
We collect personal information from third-party sources
We use third-party service providers to assist us with user analytics, such as Google Analytics.
How We Use the Information We Collect
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law. It will include:
● Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose.
● Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing LaserPecker Products and Services or at your request prior to entering into a contract with you.
● Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms.
● Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations.
We use your personal information only on the legal basis permitted by applicable privacy laws. We process your personal information for a variety of reasons, depending on how you interact with LaserPecker Products and Services. We set out below, in a table format, a description of the ways in which we use your personal data and the legal basis we rely on to do so. Where appropriate (and to the extent relevant under applicable law), we have also identified our legitimate interests in processing your personal data.
| Purpose | Information Collected |
Legal Basis for Proceeding
|
|
To facilitate account creation and authentication and otherwise manage user accounts
|
Account Data and other necessary data
|
Performance of a contract
|
|
To deliver and facilitate delivery of products or services to the user
|
Account Data
Contact Data
Payment Data
Device Data
Application Data
Usage Data
|
Performance of a contract
Legal obligations
Legitimate interests
|
|
To respond to user inquiries/offer support to users
|
Account Data
Contact Data
Payment Data
Device Data
Application Data
Usage Data
Design Files
|
Performance of a contract
Legal obligations
Consent
|
|
To send administrative information to you
|
Account Data
Contact Data
|
Performance of a contract
Legal obligation
Legitimate interests
|
|
To fulfill and manage your orders
|
Account Data
Contact Data
Payment Data
|
Performance of a contract
Legal obligations
|
|
To request feedback
|
Account Data
Contact Data
|
Legitimate interests
|
|
To send you marketing and promotional communications
|
Account Data
Contact Data
Device Data
Application Data
Usage Data
|
Consent
|
|
To deliver targeted advertising to you
|
Account Data
Contact Data
Device Data
Application Data
Usage Data
|
Consent
|
|
To protect our Services
|
Account Data
Contact Data
Payment Data
Device Data
Application Data
Usage Data
Design Files
|
Performance of a contract
Legal obligations
Legitimate interests
|
|
To identify usage trends
|
Account Data
Device Data
Application Data
Usage Data
Design Files
|
Legitimate interests
Consent
|
Sharing of Personal Information
From time to time, in order to provide LaserPecker Products and Services to you and to achieve the purposes as stated in Section 2 (How We Use the Information We Collect), we may need to share your personal information in the following situations:
●Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
● Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
● Other Users. When you share personal information (for example, by posting comments, contributions, or other content to LaserPecker Products and Services) or otherwise interact with public areas of LaserPecker Products and Services, such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within LaserPecker Products and Services, and view your profile.
● Service Providers or Partners. We engage service providers or partners to manage or support certain aspects of our business operations or LaserPecker Products and Services on our behalf. These service providers or partners may be located in the US or other countries/regions, and they may provide services such as payment service, customer support, order fulfillment, product delivery, advertising and marketing activities, personalized services, technical services, data hosting, or customer satisfaction surveys.
Other Conditions as Required by Applicable Law
LaserPecker may disclose your personal information with or without further consent when permitted or required by applicable laws or regulations.
Transfer of Personal Information
Your information collected by LaserPecker may be transferred to and accessed by LaserPecker affiliated companies, subcontractors and partners when carrying out the data processing activities described in this Policy.
Whenever we transfer your personal data internationally, we make sure that the data transfer complies with applicable law. For international transfer of data collected in the EEA, we require data recipients to enter into the standard contractual clauses approved by the European Commission.
You may obtain a copy of the standard contractual clauses by contacting us at privacy@laserpecker.com.
Data Security
We, with our best efforts, have implemented appropriate and reasonable physical, technical and organizational security measures designed to protect the security of any personal information we collect and maintain. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure and therefore we cannot guarantee the security of data sent to us electronically via our Services, and transmission of such data is therefore entirely at your own risk.
Retention of Your Information
We will only retain your personal information for as long as it is necessary for the purposes set out in this Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). We will carefully assess the need to collect data, the type of data collected, relevant legal framework, and the statute of limitations when determining the retention period.
Your Privacy Rights
We protect your rights over your personal data in accordance with GDPR and other applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You may exercise any of your rights using the contact details in Section 10 (Our Contact Information).
Right to be informed of the personal data we process about you and how we process it.
Right to access your personal data and a copy of the personal data you previously shared with us.
Right to rectify inaccuracies in your personal data.
Right to erase certain of your personal data.
Right to restrict the processing of personal data in certain circumstances. This right arises if you are disputing the accuracy of personal data, if you have raised an objection to processing, if the processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim.
Right to data portability. In certain circumstances, you can request to receive a copy of your personal data in a commonly used electronic format.
Right to object to the processing of personal data in certain circumstances, including where personal data is used for marketing purposes.
Right not be subject to automated decision making where the decision produces a legal effect or a similarly significant effect.
Right to withdraw your consent from us on processing your personal data.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your data, please email us directly at privacy@laserpecker.com. You also have the right to make a complaint to the data protection regulator in the US or EU or any other competent authority.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner. If you are located in Australia, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner.
We would, however, appreciate the chance to deal with your concerns before you approach the data protection regulator, so please do contact us in the first instance.
Children’s Privacy
LaserPecker's Services are not designed for children and we do not knowingly collect any personal information from children (as defined by applicable national laws). If we learn that personal information from a child without the consent of the child's guardian has been collected, we will promptly delete the data as soon as we are aware of it. If you believe that we may improperly hold personal information from or about a child, please contact us at privacy@laserpecker.com .
Changes to this Policy
We may update this Policy from time to time. The updated version will be indicated by an updated date at the top of this Policy. If we make material changes to this Policy, we may notify you by sending an email to the email address you provide or through a notice on the home page of our website. We encourage you to review this Policy frequently to be informed of how we are protecting your information.
Our Contact Information
If you have questions or comments about this Policy or our data practices, you may email us at privacy@laserpecket.com or in writing to:LASERBIRD LIMITED, Flat 1602, 16/f Lucky Centre, No.165-171 Wan Chai Road, Wan Chai, HongKong China.